Informal learning refers to the skills developed and insights gained outside of formal training and education experiences. Employers increasingly rely on it, noting that workers use web-based informational media like online topics and YouTube videos for on-demand learning. But how does it work? Where does it fall short? Can technical communicators do anything about that? Applying the research by the presenter, this session introduces the topic.
- Describe the relationship between informal learning and technical communication.
- Describe how informal learning builds the skills and knowledge of workers and consumers.
- Design content to promote informal learning.
Has completed at least two technical communication projects
Saul Carliner is a Professor of Educational Technology at Concordia University, and the author of several books on technical communication and training.