Informal learning refers to the skills developed and insights gained outside of formal training and education experiences. Employers increasingly rely on it, noting that workers use web-based informational media like online topics and YouTube videos for on-demand learning. But how does it work? Where does it fall short? Can technical communicators do anything about that? Applying the research by the presenter, this session introduces the topic.
Has completed at least two technical communication projects
Saul Carliner is a Professor of Educational Technology at Concordia University, and the author of several books on technical communication and training.