Join a panel of Splunk documentarians as they present four lightning talks based on their book, The Product is Docs. The presenters will discuss the background of the book and highlight key points from the chapters on Working with User Experience and Design, Customer Feedback and Community, and Technical Editing. The final lightning talk will describe the XP-inspired writing process for the chapter on Writing SaaS Documentation.
Participants will benefit from a diverse set of viewpoints and hands-on experience about innovative ways to develop content in-product and on the web, from cross-functional collaboration to self-empowered editing to pair authoring.
This session is suitable for an audience with a wide range of backgrounds and professional experience. Attendees who are new to the profession will find useful tips and techniques, and more experienced practitioners will benefit from the insights the presenters will share. There is an emphasis on software documentation, but the panel will present suggestions that are applicable in other industries as well.