Writing to inform differs from writing to teach. This hands-on session helps technical communicators who typically write informational materials like user assistance and knowledgebase topics shift their skills for writing tutorials and similar learning content. Through activities, participants practice writing particular types of instructional segments, such as advance organizers, activities, and clear but motivational feedback.
Participants should have completed at least two technical communication projects
Saul Carliner is a Professor of Educational Technology at Concordia University, and the author of several books on technical communication and training.