Most people don't like to read, and they process images much faster than text. In an age of online documentation, infographics can help your audience to process information quickly and easily. In this tutorial, you'll learn about the added value of infographics, the main infographic types (workflows, data flows, timelines, and conceptual), the basics of visual language, and how to make your message stand out.
Using infographics, you'll learn how to simplify complex processes in a visual way, and promote a positive customer experience. You'll learn how to apply visual language cues, and get free tools to create and enhance your infographics.
No prior knowledge is required.
With over 20 years' experience as a technical writer in Israeli hi-tech companies and a background in cognitive psychology and design, my goal is to make online documentation easy to find and understand, while promoting an optimal customer experience.
As a facilitator of infographic workshops and speaker on visual documentation, I’ve presented at tcworld and STC conferences on leveraging infographics in documentation, and Flare and FrameMaker user groups on template design.
My published articles appear in Intercom, tcworld and Medical Writing journals.