Nicky Bleiel is the Senior Information Developer at Innovative Systems. She is a Fellow and Past President of the Society for Technical Communication and has more than 20 years of experience writing and designing content for software products in a variety of industries. She is a popular speaker at many conferences, including the STC Summit, tcworld, WritersUA, CIDM, CPTSC, IEEE ProComm, and LavaCon; and has been published in STC’s Intercom, tcworld magazine, ISTC Communicator, and more. See nickybleiel.com for a list of her talks and articles