Christopher Gales is the Senior Director of Documentation for Splunk. He has over 20 years of experience growing and managing globally distributed information-development teams that produce content for end-user, enterprise, and developer audiences. He has presented on strategy, metrics, career development, and community engagement. He has also served on the Center for Information-Development Management Advisory Council since 2014. With other members of the Splunk documentation team, he is the author of The Product is Docs: Writing technical documentation in a product development group.